Resolving Problems with Your Investment Broker

If you have a problem with your sales representative or your account, promptly talk to the sales representative's manager or the firm's compliance officer. Confirm your complaint to the firm in writing. Keep written records of all conversations. Ask for written explanations.

If the problem is not resolved to your satisfaction, contact the appropriate regulators listed at the end of this document. Investor complaint information assists these regulators in identifying violations of the securities laws and prosecuting violators. However, none of these organizations is authorized to provide legal representation to individual investors or to get your money back for you.

Obtain information on using arbitration to resolve your dispute by contacting the NASD, New York Stock Exchange, Municipal Securities Rulemaking Board, and Chicago Board Options Exchange. Each of these organizations operates a forum to resolve disputes between brokerage firms and their customers. You may also wish to consult an attorney knowledgeable about securities laws. Your local bar association can assist you in locating a securities attorney.

Securities Regulators To Contact

    U.S. Securities and Exchange Commission
    100 F Street, NE
    Washington, DC 20549
    Office of Investor Education and Assistance
    Online Complaint Form

    North American Securities Administrators Association, Inc.
    Suite 710
    10 G Street, NE
    Washington, DC 20002
    (202) 737-0900

Each state has its own securities regulator. You can find your regulator at the website of the North American Securities Administrators Association.

    American Stock Exchange, Inc.
    86 Trinity Place
    New York, New York 10006
    (212) 306-1452

    Boston Stock Exchange, Inc.
    One Boston Place
    Boston, MA 02108
    (617) 723-9500

    Chicago Board Options Exchange, Inc.
    400 LaSalle Street
    Chicago, IL 60605
    (312) 786-7705

    Chicago Stock Exchange, Inc.
    400 LaSalle Street
    Chicago, IL 60605
    (312) 663-2222

    International Securities Exchange
    60 Broad Street
    New York, NY 10004
    (212) 943-2400

    Municipal Securities Rulemaking Board
    1818 N Street, NW
    Washington, DC 20036
    (202) 223-9347

    National Stock Exchange
    440 South LaSalle Street
    Suite 2600
    Chicago, IL 60605
    (312) 786-8803

    The Nasdaq Stock Market LLC
    One Liberty Plaza
    165 Broadway
    New York, NY 10006

    National Association of Securities Dealers, Inc.
    1735 K Street, NW
    Washington, DC 20006
    (202) 728-8000

    New York Stock Exchange, Inc.
    11 Wall Street
    New York, NY 10005
    (212) 656-3000

    NYSE Arca, Inc.
    11 Wall Street
    New York, NY 10005
    (212) 656-3000

    Philadelphia Stock Exchange, Inc.
    1900 Market Street
    Philadelphia, PA 19103
    (215) 496-5000